BMTC Support

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At BMTC we pride ourselves on providing top notch customer service!  We want to make sure that our customers' telephone, internet, and cable are running full speed all the time!  We have compiled a list of some of the common support questions that we are asked to help eliminate a service call to your house or business.  Still not working?  Don't worry, we have techs on call even after business hours to help with your Telephone/Internet/Cable problems!

Frequently asked questions

General FAQ's

How do I contact BMTC?


You can contact us in many ways regarding billing, changes, new services, or troubles!

Phone: Main Office - (605) 763-2500

After Hours Trouble - (605) 763-8625

Email: phone@bmtc.net

In Person or mail: 120 East Main Street, Beresford SD 57004




What are your hours?


Main Office Hours - Monday - Friday 8am to 5pm

After Hours Trouble - 24 Hours a Day




What Services are available for me and how soon can my services be turned on?


Please browse our webpage, stop in the office, or give us a call! We would love to visit to see what we can do for you! We try to get our customers up and going as soon as possible, and try our best to provide same day service!




Is there a fee for having a technician come to my home or business?


This depends on what seems to be the problem. If there are problems with BMTC equipment or service there would be no cost to our customer. If it is deemed to be a customer issue (plugged in wrong, cat chewed a wire, unable to scan tv, etc.) then there would be a charge to have a technician come out, diagnose the problem, and fix it.




Who should I call before I dig?


Always call 811 before you start digging to protect yourself from injury and expenses. If you hit an underground utility line while digging, you can harm yourself or those around you, disrupt service in your neighborhood and potentially be responsible for fines and repairs. It's free, easy and will get your utility lines marked so you'll know what's below. Click the image to the left to find out more information.





Internet FAQ's

My Internet seems slow, what can I do?


In this day and age, you wouldn't believe how many devices connect to the internet! This can cause congestion on your network and cause things to seem slow. Here are a few items to consider:

​ 1) Are other devices currently working hard on your network? Kids downloading games or streaming videos? Computers doing updates? All of these things can cause other devices on your network to be slowed down.

2) Are you too far away from your router? Routers are designed to be in the middle of the house on the main or upper levels for best coverage. If you have a large home or its not possible to have the router in the middle, you may want to look at having an Access Point or Mesh Network put in.

3) Routers are basically a small computer, and sometimes need to rebooted and given a "fresh start". We recommend unplugging your router for 30 seconds and plugging it back in. Please DO NOT press RESET on the back as that will erase all your settings. Plug it back in and after a couple minutes your network should be back up! Routers are also electronic devices, and we all know, electronic devices can fail. If this is the case we can set up a new router for you.




Am I able to move my router and modem?


This can be a simple process or complex, depending on your home or business. Some customers have no problem being able to move and plug in their equipment in their homes. However, some homes have bad wiring or jacks that are disconnected making this task a difficult one.




What Internet Package should I subscribe to?


Every day most people are connected to the internet one way or another. Here at BMTC we are asked all the time "How much bandwidth do I need?". Click the image to the left and use the calculator to find out an estimate of how much bandwidth your home or business could use at one time.




How do I check my BMTC Email?


The fastest and simpliest wat to check your email with us is to click BMTC WebMail. This is web based and will allow you to access the email from any device, anywhere, that is connected to the internet. There are a few other option to check your BMTC Email; If you have an email software such as Outlook, Windows Live Mail, or Thunderbird, you can click the start menu, or often just double-click the icon on your desktop to open the software.




What are your Email Server Settings?


Incoming Server Settings: Server Name Port Security Authentication IMAP www.bmtc.net 143 STARTTLS Normal Password IMAPS www.bmtc.net 993 SSL/TLS Normal Password POP3 www.bmtc.net 110 None Normal Password POP3S www.bmtc.net 995 SSL/TLS Normal Password Outgoing Server Settings: Server Name Port Security Authentication www.bmtc.net 25 None Normal Password www.bmtc.net 465 SSL/TLS Normal Password www.bmtc.net 587 STARTTLS Normal Password




How do I set up my Windows 10 Mail?


- Click the “Windows” button in the lower left and choose the “MAIL” application button on your screen - Click the “Get Started” button - Click the “Add Account” button - Click on the Scroll bar on the right side and scroll down until you see “Advanced Setup” - Click “Advanced Setup” - Click on “Internet email” - Type in your Email Address, Your Name, Incoming Server(www.bmtc.net.net), and choose Account Type (POP3) . Then click the scroll bar on the right and scroll down to the other settings - After scrolling down, type in Username(do not type @bmtc.net after), enter your password, and enter the outgoing SMTP mail server (www.bmtc.net) Continue scrolling down for more settings - Verify that “Outgoing Server requires authentication”, “Use the same user name and password for sending mail”, and “Require SSL for outgoing email” are all checked and then - Click Sign-in - Choose Done on the “All done!” window - Click “Ready to go” - Your Windows 10 Mail application will open up and you will be ready to send/receive BMTC emails





Cable FAQ's

Do you have a program guide?


All of our digital set top boxes now have a NEW HD Guide! Not a digital customer yet? Not a problem, take a look at the home page and you will see a link to an online guide so you can view current programming, just enter our zip-code!




Can I purchase Pay Per View?


We apologize, BMTC does not offer any PPV channels




I have digital cable with a set top box, can I watch more than 1 TV?


Absolutely! Your TV with the set top will have the best variety of channels, but you can hook up other TV's in your home to normal cable and receive Tier 2 channels at no additional cost! Better yet, add additional set top boxes to your account for 1/2 Price!




I am missing certain channels


Periodically our TV's may need to be rescanned to find missing channels. There are thousands of different brands of TV's, but all have the basic concept of going to the "Menu", then "Video or Setup", then "Scan or Add Channels", then "Cable", then "Start". This process may take 5 to 15 minutes but should pull in any missing channels!




How do I program my DVR Remote?


Universal Remotes for our DVR's work great, but sometimes you want to find out what certain features do or you purchased a new TV and you want to find the Programming Code. Click the Image of your remote below to find the manual for your remote. null





Telephone FAQ's

My phone doesn't have dial tone?


This could be caused by a number of different things. Let's walk through a few things to check:

Did it get unplugged?

Plug it back in and check for dial tone.

Is the cord in good shape?

Check both the cord going to the wall and the coil cord connecting to the receiver. If you find a bad spot replace it and try again.

Is the battery old?

Cordless phones and some corded phones have batteries, check to see if they are in good shape.

Is another phone in the house working?

If another phone that uses the same number is working, it may be an issue with the troubled phone itself. Stop into BMTC, let's have a chat and see if it is something that can be repaired or browse check out our selection of new and used phones.




How do I check my BMTC Voicemail?


There are a few different levels of BMTC Voicemail service that are avaiable to our customers to give them quick, easy access to their voicemails. Basic Voice Mail - From your phone call *98 to access (or call 763-8624 from a different number) Basic Voice Mail + E-mail - Voicemail Messages will be sent to a specified email Enhanced Voice Mail + E-mail - Voicemails can be accessed via web, phone app, and email notifications. If you have Enhanced Voice Mail + E-mail please click here to access your web portal.





Wiring FAQ's

We are building/remodeling our home, what should we have in our home?


  • Home run Cat 5 wiring from the jack to the utility room. No daisy chain wiring. No splitters in the walls or jacks.
  • Run Cat 5 wiring anywhere a TV might be in the future, for example, above fireplaces, higher up on living room walls, garage, covered patio, etc.
  • Cat 5 will future proof the home.
  • Wherever Coax cable is run, a Cat 5 cable should be in the box too. For Coax, use RG6, not RG-59.
  • We ask that you have rigid conduit from where our utilities hit outside the home to the utility room. This needs to be done before you sheetrock.
  • You need an outlet in the utility room to plug in switches and power supplies.
  • You need room (2’ x 3’ minimum) on a board in the utility room to mount BMTC equipment (power pack, switch, wireless router, block, splitter)
  • Leave enough slack in utility room for wire termination.
  • RJ-45 jacks are wired out “TIA-568 B"

Confused? Feel like you just read gibberish? Don't worry, this can be a challenging task, but we are here to help you through it!




Does BMTC do wiring?


Yes! BMTC will do new home construction wiring, remodel wiring, running new jacks, or fixing existing wiring. Contact our main office to have our technicians come out and help with your project!